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South African Board for People Practices

The South African Board for People Practices role is to professionalise the HR function to ensure that HR becomes an increasingly recognised and respected profession. The Board is an accredited ETQA (Education and Training Quality Assurance body) under the NQF Act and Skills Development Act. The SABPP was established in 1982.  In 2002 SABPP was recognised by the South African Qualifications Authority as an ETQA and in 2011 as a professional body. In 2013, SABPP made history by developing the world’s first national HR Standards, followed in 2014 by an HR Audit Framework.

National Certificate: Generic Management: Skills Development Management

Purpose And Rationale Of The Qualification

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include Team Leaders, Supervisors, Junior Managers, Section Heads and Foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values.

The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.

Learning Programmes

  • Skills Programme 1:  Diversity Management
  • Skills Programme 2:  Change Management
  • Skills Programme 3:  People Management
  • Skills Programme 4:  Relationship Management
  • Skills Programme 5:  Leadership
  • Skills Programme 6:  Project and Risk Management
  • Skills Programme 7:  Financial Management
  • Skills Programme 8:  Skills Development
  • Skills Programme 9:  Best Practices Management
Duration : 1 year
Once the learner has completed the modules and have submitted all their POE’s, we prepare an internal FISA which will assist the learner in the preparation for the National FISA.
SAQA ID: 59201, Learning Programme Recorded against ID: 66069
Qualification ID 59201

FET Certificate: Contact Centre Operations: Human Resources Support

Purpose And Rationale Of The Qualification

Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification is registered at NQF Level 4. Portability across both areas of specialisation is therefore ensured.

The National Qualification in Contact Centre operations: Level 4 is designed to meet the needs of those learners who want to progress and will assist those who make Contact Centre Operations their chosen career path, in the field of Contact Centre's. Contact Centre's have become key business tools - integral to the way organisations achieve their business objectives. Contact Centre's are a new industry - there is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people.

The National Certificate in Contact Centre Operations: Level 4, should produce knowledgeable, skilled people who are able to contribute to improved productivity and efficiency within the Contact Centre industry. It should provide the means for current individuals in the Contact Centre field to receive recognition of prior learning and to upgrade their skills and knowledgebase.

Learning Programme

  • Module1:  Contact Centre Customers
  • Module2:  Work with Contact Centre Statistical Data
  • Module3:  Contact Centre Service Level Standards
  • Module4:  Contact Centre Sales and Targets
  • Module5:  Monitor and Control Functions In Contact Centre
  • Module6:  Performance Management In A  Contact Centre
Duration : 1 year
SAQA ID: 93996, Learning Programme Recorded against ID: 93950

FET Certificate: Business Administration Services

Purpose And Rationale Of The Qualification

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learning Programme

  • Module1: Personal and Team Effectiveness
  • Module2:  Administration Management
  • Module3:  Project Management
  • Module4:  Value-Driven Business Environment
  • Module5:  Service Provider Management
Duration : 1 year
This is programme is a must for anyone wanting a career in:
Secretarial Services
Reception Services
Switchboard Operations
Financial Administration
Banking Administration
Personal/Executive Assistant Services
Technical Assistance
Data Capturing
Systems Administration
Human Resources Administration
Basic Contracts Administration
Legal Secretarial Services
Reception Supervision
Change Administration and Management
Relationship Management
Project Coordination
SAQAID 61595, Qualification ID 61595

National Diploma: Human Resource Management and Practices

Purpose of the qualification

This diploma will be useful to people who operationalise some aspects of the core processes and practices across the four role clusters in human resources management and practices:

  • Strategic planning for human resources management and practices.
  • Acquisition, development, and utilisation of people.
  • Establishment and improvement of labour and employee relations.
  • Compensation and administration related to human resources management and practice
Learning Programmes
  • Module 1: Communication
  • Module 2: Administration
  • Module 3 :Legal Framework
  • Module 4: Human Resource Management
  • Module 5: Labour Relations
  • Module 6:Team Dynamics
  • Module 7: Skills Development Facilitator
  • Module8: Education and Training
  • Module 9: Management
  • Module 10 : Workplace Productivity
  • National FISA
Duration : 2 years
SAQA ID Number:  61592

National Diploma: Labour Relations Practice: Dispute Resolution: Legislation and Human Resource Support

Purpose of the qualification

The qualification provides learners with specific learning and skills related to disputes and breaches as regulated by Labour Law. It will deepen their understanding of the South African Labour Relations field and will underpin their ability to use this learning in various organisational environments. The development of competence in this field will lead to better service delivery, institutional longevity, the promotion of wealth and job creation. This Diploma is designed to enable individuals to develop theoretical competencies and practical skills to operate effectively in the field because knowledge of the application of labour legislation is a business imperative and necessary for the strategic and operational success of any organisation.

Learning Programmes

  • Module 1: Communication & Interpersonal Management
  • Module 2: South Africa Legal Framework
  • Module 3: Labour Relations Statutes
  • Module 4: Labour Dispute Forums
  • Module 5 : Statutory considerations within Labour Dispute
  • Module 6 : Litigation
  • Module 7 : Conciliation and Arbitration
  • Module 8 : Awards and internal CCMA processes
The above advertised qualifications are registered and accredited by the South African Board for People Practices. Their role is to professionalise the HR function to ensure that HR becomes an increasingly recognised and respected profession. The Board is an accredited ETQA (Education and Training Quality Assurance body) under the NQF Act and Skills Development Act. The SABPP was established in 1982.  In 2002 SABPP was recognised by the South African Qualifications Authority as an ETQA and in 2011 as a professional body. In 2013, SABPP made history by developing the world’s first national HR Standards, followed in 2014 by an HR Audit Framework.